Peugeot Dealers Win Seal of Approval for Customer Service

Trinity ODAS

Peugeot Dealers Win Seal of Approval for Customer Service

A further three Peugeot Dealers in Ireland have successfully met new, stringent customer service standards set by the PSA Group under a programme called Organisation et éveloppement des Activités de Service (ODAS). Trinity Peugeot Wexford, Morrissey Motors Kilkenny and Reen’s Rathmore, County Kerry are the latest Peugeot Dealers to win a seal of approval from appointed administrators, the UK specialists, MXS International. The certification brings the total to 10 Peugeot Dealers in Ireland who successfully meet Peugeot’s new, exacting standards.

Trinity ODAS

Pictured from left to right at Trinity Peugeot are: Jack Harris, Apprentice Technician, Trinity Peugeot; Brendan Furlong, Technical Advisor, Trinity Peugeot; Éilish Coady, Reception, Trinity Peugeot; Sean Kearns, Head of Aftersales at Gowan Distributors Limited; Jonathan Ralph, MSX International; Angela Noonan, Trinity Peugeot Service Manager; Oliver Murphy, Trinity Peugeot Dealer Principal; Darius Marinskas, Technician, Trinity Peugeot; Deirdre Furlong, Accountant, Trinity Peuegot; Seamus Furlong, Trinity Peugeot Parts Manager; David Doyle, Peugeot Network Service Manager, Gowan Distributors Limited, Peugeot Importers in Ireland.

Morrissey ODAS

Pictured from left to right at Morrissey Motors are: Sean Kearns, Head of Aftersales at Gowan Distributors Limited; Kevin Morrissey, Morrissey Motors Dealer Principal; Jonathan Ralph, MSX International; Eoghan Farrell, Morrissey Motors Service Manager; David Doyle, Peugeot Network Service Manager, Gowan Distributors Limited, Peugeot Importers in Ireland.

Reens ODAS

Pictured from left to Right: David Doyle, Peugeot Network Service Manager, Gowan Distributors Limited; Helen Reen, Secretary at Reen’s Rathmore; Johnny Reen, Reen’s Rathmore Parts Manager; Billy Clifford, Reen’s Rathmore Service Manager; Jonathan Ralph, MSX International; John Reen, Reen’s Rathmore Dealer Principal; Sean Kearns, Head of Aftersales at Gowan Distributors Limited; Tim Reen, Reen’s Rathmore Dealer Principal.

ODAS has been introduced by the Peugeot lion-brand in their worldwide bid to consistently monitor and improve customer satisfaction, with a clear objective of continued market share growth. The international framework programme assigns a Dealer score across a range of key criteria and evaluates total customer satisfaction.

During the appraisal process, the three Main Peugeot Dealers underwent the in-depth six month stringent certification process. All aspects of customer service within their Aftersales department were monitored and graded; making appointments, welcoming the customer, workshop efficiency, explanation of work, return of vehicle and post-repair or service contact.

Sean Kearns, Head of Aftersales at Gowan Distributors Limited, Peugeot Importers in Ireland said, “Trinity Peugeot, Morrissey Motors and Reen’s Rathmore have consistently demonstrated customer service excellence and best practice. During the ODAS programme appraisal period, they exceeded their customer satisfaction targets, all the while achieving a balance of workshop productivity and affordable maintenance for customers. We thank them sincerely for all of their hard work and dedication.”

The three Main Peugeot Dealers have built up a strong and loyal customer base in their respective counties and each has been recognised by Gowan Distributors Limited, for their Aftersales performance; Angela Noonan, Trinity Peugeot is a Peugeot Service Manager of the Year award winner; Reen’s Rathmore was crowned Peugeot Dealer of the Year 2015 and 2006; Darragh Phelan, Technical Advisor at Morrissey Motors was awarded a Peugeot Technician of the Year accolade.