Peugeot CSI

The Dealership

  1. Please select your Peugeot Dealership:
  2. Were you present at the purchase AND delivery of your new Peugeot?
  3. Overall, how would you rate your experience with this dealership from purchasing and taking delivery of your new vehicle?
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  4. How would you rate your experience during the purchase of your new vehicle?
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  5. How would you rate your experience during the delivery of your new vehicle?
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  6. If you were not completely satisfied with your experience when purchasing or taking delivery of your new vehicle, please indicate the reasons:

Purchasing your new Peugeot - How satisfied were you with...

  1. The welcome you received from the sales personnel when you arrived at the dealership?
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  2. Showroom appearance and cleanliness?
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  3. The sales person's ability to give you the information you needed to make your choice?
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  4. Were you offered a test drive?
    Yes
    No
  5. Did you take a test drive?
    Yes
    No

Delivery of your new Peugeot

  1. Was your new Peugeot delivered on the agreed date?
  2. If it was later, were you informed about the delay?
    Yes
    No
  3. When you collected your vehicle were the features and controls of the vehicle explained to you?
    Yes
    No
  4. How satisfied were you with this explanantion?
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  5. Were you introduced to the service department?
    Yes
    No
  6. Was the service and maintenance of your Peugeot explained to you?
    Yes
    No
  7. Did the sales person explain the Peugeot Service Club to you?
    Yes
    No
  8. Did you encounter any problems on the day of the handover?
    Yes
    No
  9. If yes, What best describes the problem you encountered?
    The appearance of your vehicle
    The functioning of your vehicle or its equipment
    A problem with the dealership / staff
    Other
  10. If the problem you encountered was in relation to the appearance of your vehicle, was it...
    Cleanliness of the vehicle
    Bumps, scratches or dents
    Imperfect finish
    Other
  11. If the problem you encountered was in relation to the functioning of your vehicle, was it...
    Electric equipment
    Engine or mechanical problem
    Abnormal noises
    Other
  12. If the problem you encountered was in relation to the dealership or staff, was it...
    Price not in line with quotation
    Missing or incomplete documents
    Options, accessories missing
    Other
  13. If other please give details
  14. Has this problem been resolved to your satisfaction?
    Yes
    No
  15. Since you took delivery, has someone from the dealership contacted you to ensure everything is satisfactory?
    Yes
    No
  16. Have you encountered any problems with your new vehicle since you took delivery?
    Yes
    No
  17. If yes, please give details
  18. Has this problem been fully rectified to your satisfaction?
    Yes
    No
  19. Concerning your new vehicle, would you say you are...
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  20. If not completely satisfied, please give details
  21. Will you return to this dealer for servicing?
    Yes
    No
  22. Would you be happy to recommend this dealership to a relative or friend?
    Yes
    No

About You

  1. What make of vehicle did you trade in?
  2. Gender
    Male
    Female
  3. Age
  4. Would you like your dealership to contact you regarding any issues you mentioned in this survey?
    Yes
    No