Aftersales survey

aftersales csi

The Dealership

  1. Please select your Peugeot Dealership:
  2. What is the model of the vehicle that was serviced or repaired?
  3. Please select which type of repairs that best describes the work carried out to your Peugeot
  4. Overall, how would you rate the quality of service you received between checking in, collection and work carried out to your vehicle?
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  5. How would you rate the quality of service provided by your dealership when you checked in your Peugeot?
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  6. How would you rate the quality of service provided by your dealership when you collected your Peugeot after the repairs were carried out?
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  7. If you were not completely satisfied during these visits, could you tell us the reasons?

When you dropped off your Peugeot, how satisfied were you with...

  1. The dealership opening hours?
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  2. The cleanliness and comfort of the waiting area?
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  3. The length of time you had to wait before you were dealt with?
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  4. The way you were greeted in terms of politeness, friendliness and availability of the service staff?
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  5. The competence of the service staff in providing you with information and understanding your needs?
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  6. Did a member of the service staff conduct a visual inspection of your vehicle with you?
    Yes
    No
  7. Was the work to be carried out fully explained to you?
    Yes
    No
  8. Were you given an estimate prior to the work being undertaken?

When collected your Peugeot...

  1. How satisfied were you with the length of time you had to wait before you were dealt with?
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  2. Was the work completed as you had requested?
  3. Did the price you pay match the estimate?
  4. When you collected your vehicle were the features and controls of the vehicle explained to you?
    Yes
    No
  5. How satisfied were you with the length of time taken to carry out the work?
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  6. Was your vehicle ready at the agreed time?
    Yes
    No
  7. If not, were you told there would be a delay?
    Yes
    No
  8. Were you given a full explanation of the work that was carried out?
    Yes
    No
  9. How satisfied were you with this explanation?
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  10. With regard to the work carried out would you say that you are...
    Totally Satisfied
    Satisfied
    Dissatisfied
    Totally Dissatisfied
  11. Were you given advice on future maintenance or servicing that would be required?
    Yes
    No

Since this visit...

  1. Since this visit had someone from the dealership contacted you to ensure everything is satisfactory with your vehicle?
  2. Since this repair did you have to return to the dealer because of an unsatisfactory repair?
    Yes
    No
  3. Was this because...
  4. If yes, has this issue been fully resolved to your satisfaction?
    Yes
    No
  5. Would you recommend this dealership to a relative or friend for vehicle maintenance?
    Yes
    No
  6. Would you like the dealer to contact you about any issues you are not fully satisfied with?
    Yes
    No
  7. If you have any comments on improving the service at your dealership please tell us